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Hello, it’s Emma from ABC Nissan. Is this the same Cody who reached out about a vehicle a little while back?

I’m hoping I’ve reached the right person! Are you Cody?

Awesome, I was scheduled to follow up, but I didn’t want to disturb you before confirming. Just wanted to see if you're still on the lookout for a vehicle or if you found something already?

I'm really sorry you felt let down - that shouldn't have happened. If you're up for it, I'd love to check in and see what you were looking for before. Has anything in your situation changed since then, or are you still after a certain type of vehicle?

Thanks for sharing those details, Cody. A Silverado crew cab in that year range can be tricky to find in good shape, but our team does get used trucks in regularly. Are you set on those exact years and crew cab, or open to other options that would still fit your payment range? I’ll have a specialist connect with you to go over what’s out there and what’s possible with your trade. Would you like to start a pre-approval online, or prefer to chat with a team member first?

Thanks for sharing, Cody. Since you’re open to something you can wrench on, are you looking for any particular engine, mileage, or budget limit aside from payment range? Or is dependability and the ability to keep it going yourself the most important thing?

Totally get that, Cody. There’s definitely a certain charm (and simplicity) with older trucks. If we come across something solid - like an early 2000s Silverado or similar - that fits what you're after, would you want a heads up, even if it needs work? Or are there any absolute dealbreakers about condition or features for you?

Got it, Cody. So just to be sure - you want a V8, 4x4 Silverado (or similar), crew cab in the 1999-2005 range. If something fitting pops up (even if it needs TLC), do you want me to have a team member reach out right away, or would you prefer to browse our inventory online for anything new that comes in? Here’s our site: <site link removed> - but I can also get someone to call and go through options directly with you. Let me know what feels easiest.

Fair point, Cody - that can make things trickier, but it’s actually really common. Our team works with all kinds of situations like that. Would you like a team member to discuss possible trade and finance options, or would you rather check what your trade equity might look like first? No pressure, just let me know what feels right.

Appreciate you sharing your situation, Cody. Since the truck would be for side work and family, do you have a budget in mind for a down payment, or are you hoping to roll everything into the new loan? Once I know, I’ll have someone review both your trade and finance options - so you don’t have to figure it all out solo. Want to have a call or would you like to check pre-approval online instead?

Cody, I totally understand where you’re coming from - trucks like that are rare, and loans with negative equity are tricky, but folks make it happen all the time. How about this: I can get a specialist to walk through your specific trade and finance situation, see if there’s a way to make something work, and give you a real answer for your scenario. Would you want to chat on the phone, or are you more comfortable starting with our pre-approval app online? Either way, zero pressure - you’ve got nothing to lose. Let me know which way feels more chill for you.

Haha, I appreciate the offer, Cody - but honestly, making it work for you and your family would be reward enough! How about we get a specialist on the phone with you to go over your trade and see what’s possible with your situation? Just let me know what day and time is easiest (we’re open today till 8pm), and I’ll lock it in for you.

Honestly, Cody, that's a super common worry - a lot of folks come in thinking the same thing. Sometimes there are more options than you'd expect, especially if you want to try rolling the negative over. No promises till our team checks things, of course, but it's definitely not hopeless. Since you're available after 5pm today or around noon tomorrow, does a call after 5pm work better? I'll have a specialist reach out to go through your situation in detail, see if there’s any wiggle room, and give you a straight answer. If you have another time in mind, just let me know, and I'll set it up. Confirm if today after 5 or tomorrow at noon works so I can get it all lined up for you.

Thanks for sticking with it, Cody. I'll get you set up for a call with a specialist tomorrow around noon to walk through everything with you. If you think of any specific questions about your trade or the kind of truck you want, jot them down for the call. Expect a call soon. We're really hoping to help you out this time around.